The Power of Voice: Why VocalLabs.ai is the Gamechanger in Voice-based Analytics

 

When product development and user experience determine the brand loyalty and customer response is the driving force of innovation, voice data is becoming a gold mine of never-before-seen usage and insights. Most companies are using older survey-based or text metrics, though, and using the voice channel will provide them with depth, personalization, and meaning lost in the other mediums.

Born VocalLabs.ai, a state-of-the-art voice analytics platform that enables businesses to maximize the potential of voice data. VocalLabs.ai is a platform designed to enable you, no matter who you are. You may be the founder of your startup who is trying to build a product roadmap and wants to know more about how your users use the product you are offering. You may be a product manager trying to improve the user flows, and this is where VocalLabs.ai comes in handy. You may be a CX team and want your users to get world-class support. You want to become a better version of yourself, and VocalLabs.ai helps you do that.

O, say hello to VocalLabs.ai: Your Voicedata Intelligence Hub

VocalLabs.ai is the interface between voice and business usability. It is meant to help teams capture, analyze, and take voice feedback quickly and precisely. What is special about it is the following:

Artificial Intelligence-Piper Voice to Insight

A powerful AI engine central to VocalLabs.ai allows the automatic transcription of discussions, sentiment, the highlighting of important topics, and the identification of pain points. However, it is not a mere transcription; VocalLabs.ai can plot the emotional timeline of a conversation and pinpoint where things are important.

Use case: The voice feedback of onboarding calls can be examined by the customer success team, and they can immediately recognize when customers are falling short, and then they can take proactive action.

Calculation of Voice Surveys and Feedback Formation

It has never been more convenient to collect feedback through voice. Customer takes no time to reply, no forms, no friction, and does it in his/her voice.

Use case: A product team introducing a beta product can use a quick voice survey to capture high-fidelity qualitative feedback, allowing the customers to explain their impressions using their own words.

 Actionable Insights Analytics Dashboard

All voice-related information is compiled in the smart dashboard at the platform, based on charts, timelines, and keyword maps. In order to be on top of trends or to understand what pain points customers have, one does not have to be a data scientist.

Use case: A CX leader is able to see what support issues are recurring based on hundreds of customer calls, and use the information to define process improvement or even training.

How It Compares: Moving a Step Beyond Transcription Tools

Although such transcription tools as Otter.ai or Fireflies.ai are good at transcribing and capturing meeting notes, VocalLabs.ai goes an extra step and aims at analyzing, tracking emotions, and workflows depending on the use case. Instead of silently taking note of conversations, VocalLabs is an active voice intelligence that would make every interaction a parameter supporting the decision-making process.

When you need an answer that answers what was said and why it is important, then VocalLabs comes through.

It is perfect for Startups and Product teams, as well as Leaders of the CX world.

Founders of Start-ups:

 Start-up founders should test ideas and measure iterations by focusing on the natural language feedback of users in real time. Find friction and delight points by using voice responses.

Product Managers: 

Learn the language and the method of user experience, a feature in their own words. Identify trends, feature requests, and confusion before they are too big.

Customer Experience Teams: 

Enjoy and high-level overview of customer satisfaction, results by agents, and the same complaints- all through the voice.

Conclusion

In the era of data domination, voice data, as the most human themselves, are, at long last, receiving the recognition they deserve. VocalLabs.ai allows others to easily gather, analyze, and respond to voice-based feedback that potentially keeps you ahead of customer needs and expectations.

When the only forms of feedback you exclusively use are text and survey options, it is high time to improve your feedback. You are not merely hearing your customer with VocalLabs.ai; you are also getting to know them.